Guidelines for Families

Welcome

We are located in city centre church halls. We are a volunteer run supported Contact Centre where children and parents may enjoy each other's company in a neutral setting. We are open from 10:00-1:00 and 2:00-5:00 every Saturday.

The most important people at the Centre are the children and it is very important for them to know both parents so we ask for your cooperation to make this possible. We do understand that this may be difficult and we are there to help make the situation easier for you and the children.

Arranging to use the Centre

You can make a self referral using the National Association of Child Contact Centres website at www.naccc.org.uk. A solicitor, Cafcass Officer or Social Worker can also make a referral. Once we have considered the referral we arrange an appointment at the Centre so that we can meet you, show you round and answer your questions. We will also agree the date and time of the first Contact Visit and expect you to sign our Client Agreement.

Frequency of Visits

It is important that you let us know how often you expect to come to the Centre. You may visit weekly if you want and can use both sessions. You may vary your arrangements but we require you to agree times and frequency with us. It is also essential that you let us know when you no longer need to use the Centre and have moved on to making your own arrangements.

If you do not wish to meet your former partner when coming to the Centre it is your responsibility to ensure you arrive at the times we have arranged .

Can’t Attend

If at all possible please let your former partner know in advance if you cannot attend. It is important that you also let us know. In advance you can ring or text us on: 07917 390 335. On Saturdays you can ring the Centre on: 0115 947 4954 or : 07583 298 532

If you do not attend for four consecutive appointments and we have had no message from you we will assume you no longer wish to use the Centre and we will cancel your place.

Partners

In general we find that it’s best for the children if your new partner does not come into the Centre with you, at least for the first few visits.

Your referral form will tell us if you do not wish to meet, and staggered arrival and departure times will be agreed in advance.

Cost

While you are at the Centre you only pay for drinks, biscuits and sweets etc. These are sold at a very low price. It is through these sales that we fund the Contact Centre.  The Nottingham Child Contact Centre is a registered charity, No. 1073510.

Can I take my child out?

Yes, provided that this has been agreed with your former partner. Many families use the Centre as a handover and hand back point and we are glad to help in this way. Even if you do not begin this way many people do progress over time and get to this point. It might take a few weeks or months but it is for you to decide and let us know. If you have a Court Order relating to your Contact we must have a copy.

While at the Centre

  • You can only use our small car park for bringing the children or while you have contact with the children

  • Children need a familiar face, so we ask that you wait with your children until your former partner arrives (we can still make sure that you don’t meet if that’s what you want)

  • Parents are responsible for the safety and supervision of their children at all times whilst at the Centre.

  • Please do not bring alcohol or drugs with you. If you’ve been drinking or have taken drugs before you come we may ask you to leave. Smoking and drug taking anywhere on the premises is not permitted including the car park and gardens.

Finally, if you feel that there is anything more we can do to help, or if you have any complaints, we would be grateful if you’d mention it to the volunteers.

We have a range of policies that cover the operation and activities at our Centre. These are available for inspection on request.

We look forward to welcoming you to our Centre.